How the guarantee works
If Glomax8k will not play properly on your equipment and our support team cannot fix it, your money comes back in full if you ask within 7 days of activation. It applies to any plan length and any screen count on a first order. Running the free trial on your own devices first is the surest way to never need it.
Why we offer it
Picture quality and channel choice only matter if the service runs in your home. The guarantee moves the risk of a failed setup from you to us. Together with the no-card trial and plans that never renew by themselves, it means you are never stuck paying for something that does not work for you.
Cases that qualify
Live channels and on-demand titles will not start on a supported device, even after you followed the setup guide and the fixes our team suggested.
Streams keep buffering after support has moved you to another server and adjusted your player or decoder settings.
A channel shown on our website when you ordered cannot be played on your account.
Cases that do not qualify
You changed your mind although the service works as described, or you contact us after the 7-day window has closed.
Playback falls short of 8K or 4K because the source is not available in that resolution, or because your TV, player device or connection cannot handle it. The free trial exists so you can check this before paying.
The problem comes from your home connection, filtering by your internet provider or a device outside our supported list. We still try to help in these cases.
We closed the account after its login was shared or resold against our terms.
How to claim
Message your username and what went wrong to +44 7451 256085 on WhatsApp. Refund claims are handled only on WhatsApp, since no email address is published.
Please let support try a fix first, as most faults are cleared in a single chat. If nothing works, the refund is sent within 5 business days to the original payment method.
Repeat orders
The guarantee covers your first order only. Later orders are not refundable, because by then the service has already proved itself on your devices. No plan renews automatically, so a repeat order only happens when you choose one, at the prices on the pricing page.
Questions about this policy: message us on WhatsApp +44 7451 256085 or use the contact page.